Return & refund policy.

Kaizenext provides digital services — software development, AI automation, consulting and related work — rather than physical goods, so there is nothing to physically return. This policy explains when a payment made to Kaizenext can be refunded.

Where a signed proposal or project agreement contains different refund terms, that agreement takes precedence.

You may be eligible for a full or partial refund if:

• You were charged more than once for the same invoice, or charged an incorrect amount
• You cancel a project before any work has started on it
• Kaizenext is unable to start or deliver the agreed services
• A paid consultation or session is cancelled by Kaizenext and cannot be rescheduled

For projects cancelled after work has begun, any refund is calculated pro rata: the amount paid minus the value of work completed and milestones delivered up to the date of cancellation.

The following are not eligible for a refund:

• Milestones or deliverables that have been completed and accepted
• Consultations and discovery sessions that have already taken place
• Third-party costs paid on your behalf, such as software licences, API credits, hosting, domains or ad spend
• Retainer or subscription periods that have already started

You may cancel a project or service at any time by notifying us in writing at contact@kaizenext.com. Work stops on the day we receive your notice, and any refund due is assessed as described above.

Recurring services (retainers, maintenance or subscriptions) can be cancelled at any time and will not renew for the next billing period. The current period remains payable.

Email contact@kaizenext.com with:

• Your full name and company name
• The invoice or payment reference (for online payments, the SSLCommerz transaction ID)
• The amount and date of the payment
• The reason for your request

We will acknowledge your request within 2 working days and let you know whether it has been approved.

Approved refunds are processed within 7 to 10 working days from the date of approval.

Once processed, the time it takes for the funds to appear depends on your bank, card issuer or mobile wallet. If you have not received your refund after this period, contact us and we will follow up.

Refunds are issued to the original payment method — for payments made through SSLCommerz, back to the same card, bank account or mobile wallet. If that is not possible (for example the card has expired or the account is closed), we will arrange a bank transfer to an account in the name of the original payer.

We may update this policy from time to time. Changes will be posted on this page with an updated date and will not affect refund requests submitted before the change.

If you have any questions about this Return & Refund Policy, please get in touch:

• Email — contact@kaizenext.com
• Registered address — Plot-618, Regency Orchid Villa, Khilbarirtek Road, Bhatara, Gulshan, Dhaka-1212 (Zone 9, Ward 39), Bangladesh
• Trade licence — TRAD/DNCC/012718/2026, Dhaka North City Corporation